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Lea R

1 reviews | Active since Feb 2018

28 Sept 2018, 11:51

bad service

i have a my gig 10 contract with vodacom ,which was an upgrade to the previous contract i had ,the agent from online upgrade told me that i will be paying R149 for the contract but that was just to get a sale ,i contacted vodacom as i saw that i am paying more than what i had agreed on and again i have an open line ,i then contacted them in May .they told me that my query has been resolved. to my surprise vodacom charged me +-R1600 in July i then reversed it and paid R440 then now the beginning of September my line was suspended because they say i am in arears .i have been calling since then and i was told the query will be resolved withing 7 day ,i have been calling almost everyday sending emails also till today my query is not resolved.please help

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Replies (6)
Vodacom
Vodacom's reply28 Sept 2018, 12:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

LR
Lea R's update01 Oct 2018, 15:00
Reviewer Update
up until today no one called me ,is that the kind of service vodacom is willing to give me
LR
Lea R's update04 Oct 2018, 16:50
Reviewer Update
i received a call from Dean yesterday who promised that he will get the quote and call me back once he receive it .later on i saw a missed call from vodacom i then called back spoke to Six who didn see any notes that shows that i was dealing with Dean,he also promised that he will call me back at 16h30 as at 17h00 i will be driving a,after an hour or so i received an sms that says i will call you at 17h00,at 17h58 i got a missed call.i then called back and spoke to Nthabiseng she also couldnt get any notes that shows that i spoke to Dean or Six .pathetic service
Vodacom
Vodacom's reply15 Oct 2018, 11:17
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please be advised that the Back Office were not able to make contact with you. They have responded via email.

Regards

Consumer Website Team

Best regards,

LR
Lea R's update18 Dec 2018, 08:18
Reviewer Update
up until today there is no call that i received advising me about the feedback of my query ,i only received calls that i owe vodacom and they will blacklist me ,WHAT KIND OF A SERVICE IS THIS
LR
Lea R's update18 Dec 2018, 08:23
Reviewer Update
this has been going on for so long now ,not even sure if vodacom is willing to resolve the matter,the only thing that vodacom is after is money not servicing the clients,the supervisors made promises that they will call but no call received.