Bad Service

Bad service

I currently have 3 contracts with Vodacom whereof two were due for an upgrade.

I upgraded my husbands phone two weeks ago and finally received the device last week Friday, 21/09/2018 the device was accompanied by a sim that a sim swap had to be done so I phoned the call center and was assisted by one of the call center agents.

He then assisted me by completed the sim swap upon completion the old and new device had no network coverage (it was showing emergency call) so I informed them about this after 2 hours of struggling the agent advised me that there is nothing else he can do from his side besides to log a query to one of there other departments that was unfortunately closed until Tuesday, 25/09/2018.

I then told him that I wanted to speak to someone higher and was put through to the team leader that assured me that this would be sorted out within 24hrs hence I explained to her that my husband is a response officer and actually needs to have his phone in a working condition.

I then received an sms from vodacom yesterday, 24/09/2018 stating that they will only look into the matter today, 25/09/2018. After all of this I finally received a call back today just to be once again told that we will have to wait until the 27/09/2018 for the matter to be resolved hence it is under investigation I then requested to speak to the manager since I found this highly unacceptable and was bluntly told that the manager does not take calls I will have to speak to the supervisor my call was then placed on hold when the agent finally got back to me it was with out success and the supervisor was apparently in a meeting.

Due to this I am highly considering cancelling not only the upgrade but both contracts that is due for an upgrade.

I am sure that I will find better service from other providers since this is not my 1st bad service received from Vodacom.