Bad service

Hi,<br> <br> I spoke to one of the call centre consultants in Vodacom's contract up[grade department to find out if I can upgrade 2 weeks before my actual upgrade date due to my faulty handset. The consultant advised me that I do not qualify for a early upgrade as I am not spending more than R1200 p.m on the number that I want to upgrade on...I do however spend around R2500 p.m on my total account as I have 5 contracts with Vodacom. I think it pretty ridiculous that I cannot upgrade 2 weeks ahead of my upgrade date, as its not that I asked for a ridiculous grace period,it's just 2 weeks only. I feel that I am not being valued as a customer as I have been loyal to Vodacom as a contract holder for over 10 years now, and the first time I ask for them to give me a little grace time, they blatantly refuse without even debating the matter at hand.<br> My upgrade date is 04/10/2015 however it would be greatly appreciated if I can upgrade asap.<br> <br> Thank you