Bad Service
I called the Call Centre ( 17/09/2018 9:40) to report a line. The line or data line was purchased through Vodacom Direct (+ ********** 5176) and now am receiving data usages of R1753.50 and i only subcribed to 2GB per month. So i called the call centre to change the line from open line to a capped line. So i get told about the system error.
As a customer, i dont have knowledge of vodacom systems or process. what are need is a service. I want my line to be capped to 2GB.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 Sept 2018, 10:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2018, 10:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2018, 20:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2018, 20:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,