SJ
Susan J

1 reviews | Active since Jul 2018

04 Sept 2018, 13:39

Bad Service

Still my Query is not resolved, worst of all is they are charging me for a contract I did not sign up for!!! Surely if a client signs a contract for a set amount Vodacom cant go charge them a different amount if nothing was signed for a higher amount, Technically this contract is ******* and not valid.

0
Replies (2)
Vodacom
Vodacom's reply04 Sept 2018, 14:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Sept 2018, 12:43
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, the query has now been resolved.

Regards
Consumer Website Team(SA)

Best regards,