bad service

I am totally disappointed in the service I recently received from Vodacom. I app**** for a contract with a two for one deal. A reference nr was received, but no agent called be back. after a few days I decided to ring them up. a very confused call centre agent assisted me, and she said that, after the outcome that she would call me back. I am still waiting!!. So yet again I called them to follow up. Another agent checked the progress. she could not even pick up my profile with my id? why are they working there? After the third attempt, I was advised that due to the fact that Vodacom could not get hold of me, my deal was declined. Seriously? after is gave my work nr, and cell nr, no one could reach me? I seems that Vodacom is not taking their clients serious. Well I will also NOT renew my contract with them!! how that!.