Bad service!!!!!!!

So after being a client for more than 20 years.... never skipping a payment!!!!!!!!!! Vodacom have a technical issue with their d/o system and I as a client am thrown into an arrears segment branded that I also could not get a new contract!!!!!! I then was told to make a payment at a store so that it could reflect as soon as perhaps 4 hrs so I was on my way to JHB and go to trade route mall and they state they don't take payments in branch so then drove to Menlyn in PTA made the payment and left!!!!!!!!!!!! So today I will need to go back of which I stay 50kms away from the store to get the contract!!!!!! VODACOM you clearly are not caring for your customers as I assume you have to many to annoying a loyal customer is how you roll!!!!!!!