Bad service!!

In February 2018 I discovered someone upgraded my Vodacom ********** line **********ly ref: EC-1J6O-1FXUXP and after numerous emails and phone calls, it was finally resolved. I am in a process of registering my ID with South African ***** Prevention Services (SAFPS) due to another ********** account opened in my name with another retailer. So the SAFPS requires a letter from Vodacom stating I was a victim of *****. I requested the letter 8 days ago and confirm Vodacom has not rep**** to my request.

I must say Vodacom service is ridiculous and phoning them is a nightmare, you are placed from one caller to another with no help!!