BAD SERVICE!!!!!!!!!!!!!!!!!

I sent a mail to Vodacom at ********** on 06 June 2018 requesting for my contract on number ********** 588 be cancelled, but it was never done. After calling ********** on 04/07/2018 they explained that the request was received, but the order had expired. Who's problem is that, somewhere someone is ***********, for they are requesting me to provide another cancellation request. WHY! I spoke to Violet on 26/06/2018 and she confirmed that the cancellation was processed only to find out it was not done from Pulane who then captured the cancellation with reference number 1- ********** ********** . THIS IS TOTALLY UNACCEPTABLE FOR A COMPANY TO TAKE MONEY EVERY MONTH, BUT CANNOT DELIVER ON THEIR SERVICE DELIVERY TO CLIENTS.