BAD SERVICE!!!!

Good day

I am so upset with the service i have been receiving from Vodacom. On the 08/06/2018 my phone was ****** at my workplace, i called vodacom 111 to request for my cellphone number to be blocked and my phone to be blacklisted. This was successful, fortunately the *****er brought back my phone on the 11/06/2018 i then requested vodacom to remove the blacklisting by emailing a copy of my I.D and the unblacklisting form to ********** on the 11/06/2018 I got a response with the following reference number EC-1JHJ-2K2XB5 stating i should allow for a 24Hr waiting period, which i waited, on the 12/06/2018 i got another email stating that the service request number which is my reference number EC-1JHJ-2K2XB5 HAS BEEN CLOSED, i did not understand what this meant and sent an email asking for clarity but no response. On the 21/06/2018 i received another email stating my handset has been successfully unblacklisted Ref no. ********** 3, how happy i was to receive this email but WOW too good to be true! I went to vodacom chats in Alberton city requesting for a new sim card which was a cost of R20, asked the guy who assisted me Logan Govender to rica the sim as i will perform the sim swap myself by calling 111, Logan confirmed my handset was unblacklisted! The sim swap was done on Sunday and it failed according to the client care agent at vodacom as it was stating emergency calls only. On Monday i performed another sim swap with a new sim card as requested by vodacom client care, and this 1 failed again, as i can recieve messages but not make any calls or recharge my airtime or data, i recharged with R12 vodacom airtime and still havent recieved it! Client care agent then advised i should go to my nearest vodacom store as they will be able to assist me with the unblacklisting as they have now realised that the blacklisting was unsuccessful, Agent name Sihle Team Leader Lerato, still awaiting a call from Lerato. Went to the vodacom store yesterday and i was assisted by Hloni the assistant store manager he confirmed my handset is still blacklisted and they cannot unblacklist it as their system is offline but he will email and request for it be unblacklisted again, which i have to wait for another 24Hrs. For something that should take a maximum of 5 days to be resolved i quote, has taken me 14 days with still no success.. I mean really vodacom is supposed to be the leading network, ive been with vodacom all my life since i owned a cellphone and im bitterly regretting it now. What an inconvenience vodacom has put me through. I dont know how to express myself further on how useless this network provider has been in resolving my issue. I really wonder if my handset will ever work again.

Cell no ********** 252

Alternative no ********** 529

Email **********

Cellphone Samsung S6

Regards Safeera