bad service

someone opened a contract phone with my details it came to my attention as I was getting debit orders , this happened last year which I was reversing them and I was made aware by Vodacom that I need to make affidavit, send copy of ID then this year I get a call from VVM debt collectors stating that Vodacom has handed the account over to them ....of which I did send the documents this thing has been going over 6 months now and my credit score is messed up ... so when I contact Vodacom ***** department this matter has not been dealt with status is showing "pending" 1 consulted told me this can take even a year to be resolved and that time my credit score is just a mess tried making an application for my personal things and it got declined , I can wait for a year for this to be sorted out ...so I got a number to contact ***** department I spoke to Nomsa Nthodi and she says nothing has been done with this case and I should call accounts department which I called today and still getting the same thing it is still pending .

I have been forwarding emails with the documents that they want I was told I should send a copy that has 3 signatures which I did then they came back saying I should send one that has 6 now like a mean why cant they get their facts straight and do the right thing ,this account was opened under my name so I need my name to be cleared as I did not open a contract with them of which I have never dreamt of doing so ....I have been calling them for month now and nothing is going on but they do not forget to get the debt collectors to call me nor send me an sms saying I owe the VODACOM FIX THIS PROBLEM LIKE ASAP