Bad Service

Sim Swap - - IR-0 ********** / EC-1JEB-2VD5OA A sim-swap was performed *******ly on my phone number and services added that increased my monthly bill to R5872.73 for May, and R13975.00 for July. The above request was loaded on Vodacom's system. The only reaction I received was when I followed up myself to find out what the status of the request was. Last week Monday the 4th of July I sent a mail to say that I am going to report the problem on Hellopeter.com. Mails were send, I received a phone call to say that the wrongly deducted money from my account of R4000 +- will be in my bank account in 48 hours with a following up call, 48 hours was Thursday the7th lastweek. The money is not in my account and I can't get hold of the people on the phone to talk to them.