Bad service

I’m really angry at Vodacom yesterday morning I received a call from a Vodacom agent from this ********** at 09h04 he told me that they’re will be changing my package, because they can see I don’t frequently use my sms and told me that they will remove my sms and give me 6.2G and 400 minutes and I will be paying R839 every month starting from today now this morning I see that they only changed the Gigbtyes only everything is still the same. I called Vodacom this morning and the agent told me the consultant who called yesterday **** they can’t remove the sms because it came with package and the contract that I signed. I’m so angry that Vodacom agent could deceive like that just to make a sale so want I want is for Vodacom to listen to the call and honour what the consultant told or I will be taking this to the ombudsman. I’m sick and tired of companies taking advantage of us normal citizens. I WOULD LIKE VODACOM TO LISTEN TO THE CALL PLEASE AND HEAR WHAT THEY AGENT PROMISED ME!!!!! my ID no is *** and I would like to be called from your guys number ***