bad service

the day I decide to take out a contract with Vodacom I am being told I have monies outstanding on a number I have no longer access to or even use, when they inform you the number was activated in june 2019 with a cellphone deal-no where in my right mind have a accepted any contract or received any contract. when the store checked the contract was approved but was never sent out to me as it was immediately cancelled. so VODACOM, please explain to me why I was even charged in the first place when something was cancelled? why is my name being negatively affected by something I did not accept or even give consent??? Being told that your account is currently in a pre-legal stage with no knowledge what-so-ever or not even a telephone call from Vodacom. when I enquired at the branch they put me through to the call centre, which was very frustrating as I was being transferred from department to department with not one single person to assist me. eventually I get told that my old cell number whoever the company Like Mine is, I can tell you now, if Vodacom does not remove the balance on my name I am going to sue them for this, giving me a bad credit score affecting my name badly and not allowing me to even get a contract deal. an escalation case was opened on the 04/02/2020 to date STILL NO FEEDBACK FROM VODACOM. I lost a contract deal that I wanted ALL BECAUSE OF THE BAD ADMIN AND inexperience staff at Vodacom. NOT ONE PERSON contacting me back for any feedback. highly disgusted. with ********** things being done on my name I will not tolerate