Bad Service

Item: Vodacom
Rating: 1
Author: Devashin P

I signed up for vodacom Fibre. I was advised that a day after the fibre was installed, othe scheduling team would contact me to install a router. It has been more then a week , after numerous call to the ********** call center number I have still not received any call or feedback. The call center agents keep logging an "SR" however no feedback is provided. If you guys cannot deliver on a service, atleast let me know so that i can get it elsewhere.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

05 Jun 2018, 10:49

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Jun 2018, 10:49

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Devashin P's updateReviewer Update

06 Jun 2018, 09:16

I received a mail stating that my Fibre Service with vodacom is active. Your service is active from the following date: 6/5/2018 3:09:01 PM I have still not been contacted by the call center , the router has not been installed, but I have an active Service? Can i please be contacted so this can be rectified.

Devashin P's update06 Jun 2018, 09:16

Reviewer Update

Vodacom's replyOfficial

06 Jun 2018, 16:07

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,

Vodacom's reply06 Jun 2018, 16:07

Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,