BAD SERVICE

I upgraded my phone in April this year online to the new Galaxy S6. With the phone there is 1 free screen replacement included. I made the mistake of not keeping my proof of purchase and phoned the call center to assist me. On my first attempt I was transferred from the customer care call center to accounts then to the online sales people whom again transferred me to the accounts department who then very rudely told me that they can not assist me as I upgraded online. When I eventually got to the correct department I was told by Mojojane that he will send me the document with no problem. I received a document that did not reflect my IME nr. I phoned back and requested to speak to him when I was told that he will phone me back - did not happen. I then spoke to a different consultant Justice that would contact the warehouse and send it to me again no feedback and no document. I then spoke to a team leader Thembela wo assured me that deff by yesteday I would have the document. I again had to phone at 16:30 when he told me that the warehouse is closed and that he will follow up today. I then spoke to Bergomiso who assured me he will contact me by 12-its now 12:20 and he is in a meeting