Bad service

---------- Forwarded message --------- From: deshree ghoorahoo ********** Date: Mon, 07 May 2018, 14:51 Subject: ********** 116 To: **********

Good Day Admin

I recently took out a new contract for a Samsung a8 with a free Samsung grand prime. I did the application through your call centre and C****** was the agent that assisted me. I requested that my prepaid number be ported to a contract, She advised me that I will get 2 Devices and 1 sim card for the grand prime on a u choose flexi 55. I received the devices with no sim card so I queried with her and she sent me a sim card that was incorrect. I called again and she advised that it was sent in error and she would arrange for the new U CHOOSE FLEXI 55 SIM CARD to be delivered to me. This contract was taken early March, to date I have not received the sim card I have made 10 CALLS TO RESOLVE THIS IS ISSUE.

I AM REQUESTED IMMEDIATE ACTION ON THIS OR ELSE I WILL HAVE NO OPTION BUT TO APPROACH THE OMBUDSMAN AND CONSUMER PROTECTION FOR RELIEF.

I AM NOW PAYING FOR SOMETHING THAT I DON'T HAVE. THIS IS ******* ON YOUR BEHALF