Bad service

I normally dont call customer care on anything, to avoid bad service that comes with it. Today though, my theory was confirmed when i spoke to a lady called THEMBAKAZI or THEMBEKAZI she is (to say the least) a clueless sad person who really needs training. I'm willing to bet that she's the only consultant in your organization thatdoesn't know how much "out of bundle" data charge is. When challlanged with the question she kept telling me she doesn't know of which i rep**** "its ok not to know, ask your peers or supervisor" and that response is exactly what she didnt want to hear and prompted her to say "since you know, tell me! And there are no supervisors here, only me" my simple query was: i recharged, went into the vodacom app after my phone died to buy data and my airtime is gone! Isnt your app free of charge? She dropped my call after i asked to speak to someone superior since she couldn't answer me! Really!!!?