Bad service

After doing an upgrade online on the 17th of April, I received a call from Vodacom informing me that my new phone would be delivered within the next day or two.

Excited as I was, disappointment was soon to set in. After two days of silence from Vodacom, I decided to give them a call on Saturday the 21st of April. The consultant I then spoke to, had no clue as to what was going on, telling me if I had heard nothing by the following Friday, I should phone again.

I decided that this was unacceptable and phoned again. I was then informed that RAM couriers tried to contact me numerous times to arrange delivery (I never received any call from them) and that my phone went to voicemail with every attempt to contact me. This consultant told me the phone had to be received back into the warehouse, after which I can redo the upgrade online and that she would contact me when I could do this... needless to say, I am still waiting.

After silence again, I put in a new order online anyway after which I was phoned by a consultant 30th of April. After explaining my story to him, said he would find out directly from RAM what went wrong the first time and get back to me with a solution. Needless to say, again, I am still waiting.

I am seriously considering changing providers after almost 5years with Vodacom.