1 reviews | Active since Nov 2010
I received an sms from Vodacom advising that I was ready for an upgrade. In previous years this happened as well, and I would go and upgrade. I duly went to Vodacom in Clearwater. The consultant advised that my contract only ends in June, so therefore my current deal would apply. This was for both contracts on my name. Firstly, they changed my sons's contract from 200 free mins to 120 which was only supposed to happen in June. I received my first bill, and noted that it was high but put it down to using a pro rata amount. However, the second month's bill came around where I noted the same amount being debited. I attended at Vodacom in Clearwater, where I was advised that I am still paying for my other two handsets. I was not advised about this at all when upgrading, and I indicated that had I been advised I would not have upgraded my phone in March, but rather in June. The manager at this outlet by the name of Ali was very unhelpful and questioned my integrity by saying that his consultants had told me. However he was going to raise my dispute with the relevant department and revert to me this past Monday, which never happened. I called him this morning and his attitude was that I am liable as his consultants did tell me.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Best regards,
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Best regards,
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