AM
Anna M
1 reviews | Active since Jun 2019
27 Oct 2021, 11:58
Bad service
I had a fibre account with vodacom that I closed and they told me the amount of money that I was supposed to pay of which I did and they over charged me for it. So now they r supposed 2 reimburse me now and it's not happening I have been trying to call the billing department doesn't answer their phones I have called several times and I'm holding 4 for mare than 30 minutes to an hour.
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Vodacom's replyOfficial
27 Oct 2021, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2021, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team