Bad service
On the 26th of March I called the call centre to do and upgrade. The call centre agent confirmed that they do have stock of the item that I requested and that it would take 3 to 5 working days for delivery. I have not received anything as yet.
Every time I call the call centre to follow up, they tell me that they do not have stock and that the supplier cant tell them when they will have stock. No one called me to inform me of the problem
It amazes me that this product was once again advertised in April when they are fully aware that they do not have stock and that they don't even know when they will receive stock.
How long do I still need to wait?
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Vodacom's replyOfficial
18 Apr 2018, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Apr 2018, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,