Bad Service

I was a victim of ***** because I believe Vodacom did not follow the neccessary steps to help prevent this situation.What is surprising is that Cell C was able to pick up the ***** on my identity because they confirmed employment at my employer but seems as though Vodacom does care about following process but rather just issue contracts without verifying if the person they are helping is indeed the correct person or not.I contacted the store manager where this contract was issued and he was unable to give me clear answers as to why confirmation and thorough ***** checks were not done,instead he asked me to send all the documents needed to dispute this contract and he will personally forward them to their ***** department then get back to me.I did excatly that but I have been trying to get hold of the store manager in Musgrave and the answer I get all the time is that he is busy he will call me back.I am still waiting to be called back.Are you guys only concerned with reaching targets and making sales, do you follow the neccessary steps to make sure that all contracts are not fraufulent eg,***** checks etc and why does it take long to be assisted because I want to clear my name since I did not take this contract.