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Omphile M

1 reviews | Active since Apr 2018

11 Apr 2018, 11:15

Bad service.

I am not happy with the way my service provider (VODACOM) has been consuming my data and finding a way to blame it on the type of phone I have. The problem started recently and only occurs when I load a lot of data I have complained to them but they do not seem to be taking my problems seriously.

At this point I wouldn’t advice anyone to use Vodacom regardless of it being a big brand it really is making my life hard.

0
Replies (4)
Vodacom
Vodacom's reply11 Apr 2018, 11:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

OM
Omphile M's update11 Apr 2018, 12:01
Reviewer Update
Thank you , I am looking forward to receiving effective help.
Vodacom
Vodacom's reply11 Apr 2018, 15:30
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

OM
Omphile M's update11 Apr 2018, 15:38
Reviewer Update
I received a call from One of your Employees by the name Warrdah she was very kind and polite , she helped me and gave me free data as a gesture from Vodacom. I appreciate that you took my complaint into consideration, thank you very much.