BH
Bevan H

1 reviews | Active since Oct 2017

29 Mar 2018, 12:32

Bad Service

Phoned in to the store for a contract got assisted Blby Morne great guy made an appointment for after 5pm on the 27th March 2018 to sign my contract. But this is where my problem starts, they closed at 5pm due to stock take I told morne that I can't come another day due to work. He advised that it wil be fine. when I arrived Morne already went home and nobody knew anything they treated me as if I had some kind of dicease. The Manager...? I can't call him a Manager Rude and unfriendly after waiting for the store to find my papers I signed and left with my new device not even in a Vodacom bag. Like really. Bad Store, Bad Store Service and One Ok consultant this is not the way it should be.

0
Replies (4)
BH
Bevan H's update29 Mar 2018, 12:32
Reviewer Update
Cresta Mall
Vodacom
Vodacom's reply29 Mar 2018, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2018, 15:38
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

BH
Bevan H's update05 Apr 2018, 15:18
Reviewer Update
Got Contacted regarding my review and was promised 2GB of Data to be loaded on my number now its cancelled... So where is my data that was promised to me?!