BAD SERVICE

On The 16th March 2018 i upgraded online. I was told that i would get my phone within the next week. On the 20th March i called Vodacom online a consultant has said that it is still pending as they need to do confirmations first. On the 22nd a consultant by the name of Sindy called me from the confirmations department confirming the order and delivery details, she said within the next three days i will recieve my phone. I did not recieve it by Monday the 26th so i called again i was put through a few people who gave me all different stories, one was the order was not put through, then the other was they waiting for confirmations (which was done already) then the next was vodacom is having a problem which is system error which says the order is not validated as yet. Then the consultant calls me and says there is nothing they can do but wait, Gosh this is really pathetic service. I told the consultant i needed the phone before the 29th March as it is a gift for someone, all they could say they will try. I have 5 contracts with vodacom and account is always paid on time and to get horrible pathetic service like this is not acceptable. I will have to seriously think about cancelling my contracts as each comes up for upgrade which is soon.