Bad Service

It is dissapointing that Vodacom never comes back to me after I have been to the store (Mall of the South) where I took out another contract for my use and I have phoned the Vodacom Customer Service several times and they never come back to me as promised. I even spoke to the Branch Manager, Jan David Peterse and his exact words to me was, I should have read the contract properly before i signed it. I then phone the branch back and ask for the Mall of the South Vodacom Branch Manager's email address and the store lady gives me the wrong email address. How convenient is this?

The staff at Vodacom helpline tell me that the sales people at vodacom are just there to sell contracts and they dont care about after service. Really?

My Complaint: Vodacom have over charged me for the first month's subscription fee. I only took the contract on the 27th January but was charged the full month fee instead of a prorata amount. Does Vodacom ***** like this from all of their new customers?

It's sad that I have been a loyal Vodacom customer since 1997 and I get ********** like this!

Disappointed to say the least.