DN
Dhesagen N

1 reviews | Active since Jul 2011

13 Mar 2018, 15:20

bad service

i have sent my phone in on the 06/03/2018 to the vodacom repair shop , up to now cellsure has not call me on a update of the cell phone , I have call Cellsure my self on Friday 09/03/2018 morning and i was told someone was going to call me back , Still no call.

0
Replies (2)
Vodacom
Vodacom's reply13 Mar 2018, 15:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2018, 10:31
Official

Good day

We regret taking note of your experience and thank you for bringing it to our attention.

This matter is being addressed with the store management and our insurance division is attending to your request.

We once again apologise for any inconvenience caused.

Regards

Moddy