ST
Sonja T

1 reviews | Active since Jul 2012

05 Mar 2018, 10:22

Bad service

No luck...overcharging on my contract...send emails, call them.....no respond....very bad service what must I do??? will stop everything at VODACOM!!

0
Replies (3)
Vodacom
Vodacom's reply05 Mar 2018, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

ST
Sonja T's update05 Mar 2018, 11:56
Reviewer Update
If they call they tell me to sent my things to them and that is THAT!!! Still waiting!!!
Vodacom
Vodacom's reply28 Mar 2018, 08:42
Official

Dear Sonia,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Kindly note as per the reference A8-9WCO-A6U0, the query has been resolved and the credits have been processed on the account.

Regards,
Vodacom Consumer Website Team

Hafiza

Best regards,