BAD SERVICE

This is the 2nd complaint as the 1st was registered on the 31st August for call avoidance of over 39minutes, and to have my contract cancelled due my upgrade still on back order for almost a month, I was still not contacted a week later. Today I HAD A TO CALL THEM BACK TO FIND OUT WHAT IS GOING ON. Shane Louw (manager), after keeping me on hold for another 15min apologised AGAIN for not getting back to me as he delegated this serious matter to someone else WHO DID NOT FOLLOW THROUGH. Vodacom, it is abundantly clear that YOU DO NOT CARE ABOUT YOUR CLIENT'S LEGITIMATE COMPLAINTS AT ALL. I have requested my contract to be cancelled immediately and I was told that the reversal can take up to 14 DAYS. I WANT MY CONTRACT CANCELED. I have been a loyal client of yours for over 14years (prepaid & contract), I still have 3 contracts coming up for renewal in Jan & Feb of 2016. I AM DONE with you VODACOM! I do not want a promise of a call back just cancel my contract and stop wasting my time AND MONEY!