Bad service

The customer care line was not effective today, I couldn’t go through to the stage of speaking with the consultant almost the whole day. I went to witbank Highveld mall Vodashop to ask for assistance or advice but the lady who was helping me told me unfortunately that’s not her problem... I further went to Witbank Klipfountein vodashop to get assistance but the lady who works at the front desk gave me a book of numbers to call even if I explained to her the challenge I have getting through, she made it clear that it’s not her job she works for the shop not Vodacom. I’m left dismayed and I no longer want any business with then after this. Their service sucks they don’t know the meaning of customer service