Bad service

I dont even know where to start with this experience. How long does it take to change my Adult Content Indicator ro General? I've been taken from pillar to post with this. First i call customer service and they refer me to a vodacom shop and still nothing happens. They then escalate my query to technicians who dont get why am i being tranfesrrefed to them and they sent me back to the shop. Its over a year quering about the same thing and no one is helping. I ve been given different reference numbers from A2-AQQO-WQLVF and AQ-AQRB-EB212N to name a few. No one seems to know what they are doing. Another one said they want a screenshot to be emailed like ***???? I am so frustrated right now i'm even thinking of changing networks.