bad service

We can upgrade so I phoned online department where a very nice lady spoke to us on Friday 1st of Feb 2018 where she explained that there is a problem with our account since it shows only 2 contracts but we have 3?????????????????

Then she said I must phone ********** they will be able to assist me, so I phoned them today on 5 Feb 2018 just to be sent from pillar to post. She then said that the deal we wanted that was online for the huawei P8lite for R149 has an upfront payment of R900 or we can take it for R199 she then got cross with me when I stipulated that it is not rite advertising one thing and doing another????????????

then she said well that is what the system generates because its the old system, well sorry to say but that is not my problem if I have 2 accounts and 2 debit orders because they put me on 2 different systems????????????? The lady is Nomke

I would like to know how this is possible they even said at one stage they cant help us as they cant find a ID number on the system.... Really???????

I then asked to speak to a team leader where the consultant kept me on hold for about 15min then came back and said that the team leader is going to a meeting (15:38) and they will log a call and that takes about 3 days??????????? WHAT A NICE ATTITUDE??????????

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards, Vodacom Consumer Website Team 5 Feb 2018, 16:01 9 days ago 14 Feb 2018, 8:47 2 hours ago **********

Still nothing we upgraded last week and by monday we still did not have the phone so we called upgrades again and there was a problem. today we phoned again and they never processed the upgrade so what now????????????????

the problem of last week was not sorted on monday still not sorted today only after i phoned again it was sorted???

Now they have this attitude of well we just have to wait they will ask RAM, but this is not RAM's fault????

I would like to know where do we go from here as this lady wants to cancel all 3 her contracts and because of the poor service I have about 7 contracts and I'm also thinking of canceling mine to????

I think we must put this on social media and the newspapers who ever wants to listen to the story. This client arranged this whole romantic dinner and no present for her husband.

Really bad you guys