Bad Service

As a Vodacom customer for so many years I am so disappointed on the service I got from one of your outlets. Last year December I went to Thabong shopping complex to exchange my talking points for a Huawei Y3 a guy called Paseka was helping me with the process, he told there was a problem with the barcode of the particular pack. I understood and left the phone at the outlet to wait for the matter to be resolved. He **** to me all the time I called to find out the progress of the phone until I decided to go back to the outlet to find out what was the hold up instead of helping me he continued lying to me with the help of the branch manager Sara, I called into the help center for help I was promised feedback in 48 hours to this day am still waiting because I see now my points were reversed without any communication. Why does a big corporate like Vodacom allow such to happen to it's clients? The numbers I was redeeming the points from is + ********** 0689 and the number I used to contact the help center is + ********** 2894 I'd be happy to receive feedback regarding this matter.

Kind regards. Disappointed customer Napoleon Mpumelelo Sibango