Bad Service

My December 25 2017 debit order was rejected. I went and paid the full amount on the morning of the 28 December 2017 at Vodacom Westgate Roodepoort. In January Vodacom debited a extra R 100.00 from my account. On querying it with the Call Centre, a male pretended to be a manager promised that hey will refund the R 100.00 and also promised that they will give me a gift for the inconvenience Ref: 1- ********** ********** . The refund never happened. I phoned the call centre a few times and every time a received poor service from consultants pretending to be managers. Two week ago the same happened and I was promised that the Quality Assurance department will get back to me in 28 hours. No one did. VODACOM SUCKS..................I'll ensure that all my contracts coming up for upgrade, will be cancelled.