Bad service

On the 27/12/2017 I received an sms notifying me that the debit order did not go through due to insufficient funds and I was told there will be a penalty fee of R100, I then called Vodacom call centre and was notified to send my bank statement proving that I had funds which I did but the following month the R100 was not included in my debit and yet I had to pay extra when they thought I did not have funds.

I called today 01/02/2018 only to find that the case has been closed and none of the Vodacom staff bothered to call me even after sending a statement proving that I always had funds in my account.

I'm irate because they took my money for no reason and now no one wants to take responsibility of putting it back into my account. I am never using these *********** people again