1 reviews | Active since Dec 2017
I have a serious complaint about shocking service I am receiving from Vodacom. The Manageress from Celucity in Bedfordview has been trying on my behalf to have an error on Vodacoms computer system corrected since March of 2017. I have been a customer of Vodacom for many years. We took out a new contract for two years and this new contract has not been captured on the Vodacom computer system and I am being charged my old contracts premiums ever since. The old contracts details were renewed without my knowledge and will only end in December of 2018. I am being overcharged every month as the new contract that Isigned has a lower premium per month. I can't cancel the old contract as I would have to pay in the balance of the old contracts premiums. I am absolutely disgusted that Vodacom is either incapable or does not wish to resolve my problem Vodacom A/C NO: N ********** -9 Username TransporterUniverse
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Cynthia,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that the price plan migration has taken effect and the credit has been processed on he account as well.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Cynthia,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that the price plan migration has taken effect and the credit has been processed on he account as well.
Regards,
Vodacom Consumer Website Team
Best regards,
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