BAD SERVICE

Good day

I want to place a complaint against Vodacom. A Telesales Consultant phone me with a promotion on a smart tab 2, I agreed to the promotion. I phoned them within 7 of receiving the tablet. I received the tablet on the 13th of October 2016, I phoned them on the 17th of October 2016 and asked them to please come and fetch the tab, because it was not what I expected.

They came to pick up the tablet on the 3rd of November 2016. I received a bill for the tablet so I phoned Vodacom again on the 7th of November to make sure if they cancelled the contract.

I feel that I did everything right from my side. The then handed me over to a legal Firm, who phoned me on the 26/6/2017 and advised me to get an Affidavit from the police. I did that on the same day, and faxed everything to them.

Now on the 15th of January 2018 I received another call from a legal Firm that Vodacom handed me over to them now. They now advised me to go to a Vodacom branch to figure out what is going on. I am 8 months pregnant, and don’t have the energy to deal with this any longer. I did everything from my side. I never even used, opened or turned on the tablet. I cancelled it within 7 days of receiving it. They came to collect it, I phoned again to make sure they cancelled it. They handed me over, I got the affidavit from the police, I phoned them on the 23/2/2017 again to make sure the contract is cancelled.

What more am I suppose to do from my side?

ESTIE PIETERSE TEL: 016- ********** FAX: 016- ********** CELL: ********** **********