1 reviews | Active since Jun 2013
I called in to cancel my contract for Vodacom , and was told to not cancel they will reduce the subscription that was R249 for the iPhone se to R199 thereby giving me a R50 subscription discount for the contract duration , I accepted it as such ,m after three months I noticed that the subscription was now R249 again, when I phone to enquire I was sent from pillar to post , and eventually ended up with an advisor to state that they will listen to the call, and get back to me within 48 hrs , that was the beginning of December. I phone back again after not receiving a call and was told that it was a staff error and they have correct it ., and going forward I will be given the discount but low an behold, I get my new invoice and it is still at R249.00. I have two contracts with Vodacom and will never ever again recommend or make use of this company ever again. my one contract is about to upgrade but I will not extend it , even though it is only R50 , they have lost me as a customer .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear John,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that the R50 discount on your subscription has been app**** and a credit of R106.63 has been processed on your account for the invoice numbers H7-70PAH and H7-6K0WJ which will reflect on your next Vodacom Statement.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear John,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Please note that the R50 discount on your subscription has been app**** and a credit of R106.63 has been processed on your account for the invoice numbers H7-70PAH and H7-6K0WJ which will reflect on your next Vodacom Statement.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Best regards,
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