Bad Service

I did a change of owner ship from my company to my private account. I went into to Vodashop on the 1st of December 2017 and did all the paper work that was required. The consultant told me that everything is sorted and it will take 48 hours. 1 week passed and I phoned Vodacom, the new time line was 3 weeks. After 3 weeks I went back to the Vodashop to find out what is going on. The staff was *********** and not helpful at all. They told me that I need to wait until the new year as it is festive season. I phoned them this morning ( 2nd of January 2018) to find out as it is still not fixed. Once again they could not give me an answer. What pathetic service Vodacom has given me. Speechless.