BS
Bianka S

1 reviews | Active since Dec 2017

11 Dec 2017, 21:51

Bad service

2 years ago my phone was in my dads name and then transfered to mine. Only for my data sms's to still go to his phone. After him asking vodacom in person to change it and me emailing you only to get a useless response it is still not resolved. Wich cost me unesesary money

0
Replies (3)
Vodacom
Vodacom's reply12 Dec 2017, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Dec 2017, 14:40
Official

Good Day Bianka Strydom,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

Best regards,

BS
Bianka S's update19 Jan 2018, 13:02
Reviewer Update
Matter was not resloved. I still have exactly the same problem