bad service .

today at 11 am i went to vodacom in canal walk cape town sa.to do a sim swap for my number ********** 790 ...i paid for it they give me my reciept and the sim card.told should work shortly. by 1:00 pm my phone still say no service .i phoned customer care and was told that there is no SIM swap done on your account .they asked me for sim code i gave it to them and they said its done now and should work in no time . now its past 16:00 hour and still my phone say no service . i have an other account with telkom and i can tel you i never experienced a service like this. yours youssef azzakani ********** 843