Bad Service

I renewed my contract (IphoneX), however the same day and the next I received different forms of offers from other suppliers/providers. Then decided to call Vodacom up to find out what they can do for me.

Spoke to different people who either dropped the call, passed me to someone else, but eventually got through to Joseph. I explained the situation to him and he said hold the line, which I did for about 25seconds and he came back and said this is what I can do, 5gig/200mins/200sms per month on a uchoose top data contract at R1089pm. I responded by saying thanks and I'll take it.

There were other things we discussed as well which the information which I was given also sounds strange, but I was loving my new deal.

I repeated myself on more than one occasion at the end of the call to say that I must go back to where I renewed my contract and call back up and you will amend my contract accordingly and Joseph responded yes on all occasions.

A couple days later I went to the place where I renewed my contract and we called and Joseph was singing a different tune and said he needs to listen to the call and call me back. I responded when is this going to happen and he said Friday morning, I responded why so long, but said ok, however the call never happened.

I called Vodacom up and asked so speak to a Manager and the agent put me through to Madalyn and I explained the situation to her and she said she will listen to the call and get back to me before 6pm (COB), however this never happened either. I also mentioned to the manager that after you have listen to the call I want my new contract information emailed to me & something extra given to me that I would agree with as a gesture of good faith due to the bad services I have been receiving (Phone/More Data/ETC).

She agreed to call me back and I'm still waiting on both their calls, which is extremely bad services as they never called back. I want someone from Vodacom to contact me, so that this can be sorted out ASAP.