Bad service

Good day

I log a call on Monday about the ***** that took place on my name. Someone took a contract phone at National chains in Germiston by Makro and I was told to send an affidavit, bank statement and ID copy which I did and nobody call me update me about my complaint. I had to call Vodacom and only to be told that my case is still under investigation and I will get the outcome of my complaint by the 13th December 2017. Ref no:EC-0C78-18YACH

I WANT THIS WHOLE MATTER RESOLVED BEFORE THE 13TH, WHOEVER IS INVESTIGATING CAN CALL ME AND ALSO REQUEST THE FOOTAGE BY THE STORE TO VERIFY. I WANT MY NAME CLEARED FROM THIS MESS.

HOPE SOMEONE TO CALL ME & UPDATE ME ON THE OUTCOME OF MY COMPLAINT

REGARDS