Bad service

I went into Vodacom to do a port from Cell C to Vodacom. I received sms as I walked out of the store. Was told to ignore that sms as that was code that was sent for the port. That afternoon I received an sms to say my port had been cancelled as I didn’t respond to it. Managed to call the store who then asked for the port again. I received an approved SMS on the 11th January Went in on 12th, was informed they can not give me a new sms as I have to rica it and rica department does not work over a weekend. I went into another vodacom store on the 15th whom sold me a sim and did the rica. I was told in the afternoon all should be fine to change sims. Well that evening I changed SIM cards and the system sent me a new number. I didn’t want to change my number. Since Thursday 16th, I called port department at Vodacom. They all inform myself that I need to sms PORTME with new sim number. I tried about 5x then called port department again, who informed myself that the new number has been used I must purchase a new sim. Sunday 19th, I went and purchased another new sim and did rica again. This morning I tried PORTME again and again would not go through. I called port department again, they informed myself I must of put the information incorrectly. So I restarted my phone and tried again. Again it would not go through. Called port department again, then got informed that the port my number was cancelled. Last week I was told that the port is still open waiting for the PORTME. I am not impressed at all.