Bad Service

I'm so frastrated with Vodacom's service. I've app**** for an upgrade on my longggg service contract on the 24 November 2017. I've selected the incorrect upgrade plan by mistake because it was my first time doing it online. Instead of selecting the top up I've seleted the open plan contract. I've phone on the first to query why the contract haven't kicked in as yet, but fortunately for me it didn't because I was told by a Lauren lady I've seleted the open plan one. She then said she'll write a note to the guys working on it to fix it. I than called again just to make sure if she did make a note to them, only to find out she didn't. I've called every day after tat to query it and to speak to someone to please rather cancel the contract and let me do a complete new order with a device. But I'm being sent from pillar to post and NO one can assist me. What I don't understand, when the Call Centre call you to sell the products to you they always tell you we see that you've been a customer of vodacom for so many years, should that count for something to treat your old customers with dignity. Some of the people I talk to, they so rude and tell you to please hold on to rate their service, when you wait to rate it they put to phone down, because they now you will give them a BAD rating. So tell me how will Vodacom ever now how badly their agents are???? It's one of the reasons why I've cancelled my other contracts with you, because I've just had enough of your BAD service.

Could someone please get back to me for us to fix this mess before it's suppose to kick in.