JR
Justin R
1 reviews | Active since Oct 2013
28 Nov 2017, 13:56
Bad Service
I feel that this is the only way to get a response from Vodacom is to name and shame as I have had a problem for more than two months and not one person is resolving it.
The Vodacom shop in Meyersdal has no customer service and I am sorry I done my upgrade there and with Vodacom at all. The manager Deon promises and never delivers
I am promised that the I phone 6 will have a new update and till today the new software is still giving problems. No answers from Vodacom, just they are busy with it.
I have one number that I cannot dial at all and it’s a number I need to dial daily and probably a number of times as well, the number cannot be dialed at all. I have hundreds of settings sent to my phone but every time I tell the call Centre agent to look deeper that is not the problem they do not listen and I have the same issue.
I will stop my debit order if the is not completely resolved by the 31.
The data issue is still a problem if I connect to a WiFi network and then leave the network I have no access to anything after that my phone has to be restarted a number of times befor it works again
I hope this reaches someone that is able to assist and won’t be a wasted call
Regards
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Nov 2017, 15:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2017, 15:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JR
Justin R's updateReviewer Update
29 Nov 2017, 13:14STILL waiting for a call?
Yesterday I spoke to a call Centre agent she was going to call me back in 30min and I am still waiting
The manager at the voda shop Deon refuses to take my call ?
How long does it take to sort out a problem with Vodacom
JR
Justin R's update29 Nov 2017, 13:14
Reviewer Update
STILL waiting for a call?
Yesterday I spoke to a call Centre agent she was going to call me back in 30min and I am still waiting
The manager at the voda shop Deon refuses to take my call ?
How long does it take to sort out a problem with Vodacom
Vodacom's replyOfficial
29 Nov 2017, 15:08Good day Justin,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply29 Nov 2017, 15:08
Official
Good day Justin,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
JR
Justin R's updateReviewer Update
01 Dec 2017, 15:25Good day
So this query is not yet resolved
I have been to 6 Vodacom stores / repair centers as well as all the way to voda world and no one can assist the rolling back of the software. Vodacom including the I store states that the software can not be rolled back. One I store I called as this is a complete waste of time said they could do it but I must pay R200. Makes no sense.
Most of the problems are fixed providing me not being able to dial one number, I can’t see how Vodacom cannot sort this out or look further into this number dialing issue
This morning it worked and now it doesn’t, I had an emergency and could not inform this person. Very frustrating and poor from the network
JR
Justin R's update01 Dec 2017, 15:25
Reviewer Update
Good day
So this query is not yet resolved
I have been to 6 Vodacom stores / repair centers as well as all the way to voda world and no one can assist the rolling back of the software. Vodacom including the I store states that the software can not be rolled back. One I store I called as this is a complete waste of time said they could do it but I must pay R200. Makes no sense.
Most of the problems are fixed providing me not being able to dial one number, I can’t see how Vodacom cannot sort this out or look further into this number dialing issue
This morning it worked and now it doesn’t, I had an emergency and could not inform this person. Very frustrating and poor from the network