KD
Kim D
1 reviews | Active since Apr 2013
20 Nov 2017, 14:15
Bad Service
Good day I placed a order for new contract on 15/11 and was smsed confirmation reference no. I called in today to find out where the parcel is. I wanted to give my reference number and the agent refused to take it. She took my ID no and said there was nothing on the system. I told her to put the reference no and she wouldn't help me. Not impressed with vodacom. How can I tracked my order with out calling 082 111 and they dont help?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Nov 2017, 14:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2017, 14:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Nov 2017, 08:39Good day
We regret taking note of your experience and will address this matter with the agent in question.
We have escalated your query to our Sales division to assist with feedback on your new contract.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply21 Nov 2017, 08:39
Official
Good day
We regret taking note of your experience and will address this matter with the agent in question.
We have escalated your query to our Sales division to assist with feedback on your new contract.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,