BAD SERVICE
Good Day,
I am extremely disappointed in vodacom at this stage and regret getting another contract with you. I sent an email to you on the 13 OCTOBER 2017 , PAID UP 3 CONTRACTS PROOF AND ALL, only to find out you have done nothing about this... what is going on with vodacom nowadays. I want this sorted and also my account sorted. I hope Vodacom does not debit my account for these contract amounts month end. i want answer and soon!
Sanchia Kinnear **********
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Nov 2017, 06:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2017, 06:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Nov 2017, 12:48Dear Sanchia
Please be advised feedback has been sent to you via email.
Regards,
RJ
Best regards,
Vodacom's reply09 Nov 2017, 12:48
Official
Dear Sanchia
Please be advised feedback has been sent to you via email.
Regards,
RJ
Best regards,
's updateReviewer Update
10 Nov 2017, 14:00Good Day Rudi,
I am so glad you think everything is sorted out, because its not... i am on the phone with vodacom and these are my following concerns:
- Why is my account in a minus R-7000+
- Also , she tells me the contracts are only cancelled month end... this was due for cancellation in October, as i paid 13 October NOT November!!
- Also where is my statement for end of this month...what is payment due? nobody can tell me!!!!
I want an answer and ASAP!
's update10 Nov 2017, 14:00
Reviewer Update
Good Day Rudi,
I am so glad you think everything is sorted out, because its not... i am on the phone with vodacom and these are my following concerns:
- Why is my account in a minus R-7000+
- Also , she tells me the contracts are only cancelled month end... this was due for cancellation in October, as i paid 13 October NOT November!!
- Also where is my statement for end of this month...what is payment due? nobody can tell me!!!!
I want an answer and ASAP!