Bad service

Have a contract with the vodacom company in the past 2 months vodacom did not take a debit order from my acc and suspend my phone when I call vodacom and tell them about the problem thy say wait 5 hours and your phone is fix its nou 3 days nothing fix and so thy did debit the amount from my bank account this morning still my phone is not working and thy refuses to activate my phone mast wait 3 to 5 working days I have things to do and need my phone fix by today.